Because every order is produced to specification, refunds follow the reality of what has already been spent on your order - fabric, cutting, sewing time. This page sets out the rules plainly so there are no surprises.
Sampling fees
Sampling fees cover pattern making, materials, and sewing of your samples and arenon-refundable once sampling has started. Where agreed in the quotation, sampling fees are credited back against the bulk order invoice.
Cancelling an order
Before fabric is purchased
If you cancel after paying the deposit but before we purchase fabric, we refund the deposit minus any sampling or development work already delivered.
After fabric is purchased, before cutting
We refund the deposit minus the actual fabric and trims cost. Where the fabric is a stock colour we can reuse, we say so and deduct less. You may instead choose to take delivery of the fabric.
After cutting has started
Cut fabric is your garment in progress and cannot be returned to the roll. Deposits are not refundable at this stage; we will complete and ship the order, or agree a partial completion if quantities allow.
Refunds from quality claims
Where a quality claim is settled by refund, we refund the unit price of the affected quantity - as a bank transfer or, if you prefer, as credit against your next order. Claims are settled within 14 days of agreeing the resolution.
How refunds are paid
- Refunds go to the same bank account the payment came from, in the same currency.
- International transfer fees are shared: we pay our side, you pay your bank's side.
- Processing time is 5-10 working days from written agreement.
If we fail to deliver
If we cannot produce your order to the approved sample standard, or miss the agreed lead time by more than the grace period agreed per order, you may cancel the undelivered portion for a full refund of payments for that portion - no deductions. Reliability is the product we sell; this clause is where we stand behind it.